Delivery Areas

• We currently deliver across major cities and towns in South Africa.
• Remote or outlying areas may require additional delivery fees or extended timeframes.
• If unsure, please contact us before placing your order.

Delivery Timeframes

• Standard delivery: 3-7 business days after order confirmation.
• Custom or special-order items may take 10-21 business days depending on supplier availability.
• You’ll receive tracking updates or dispatch confirmation once your order is shipped.

Delivery Fees Delivery Terms

• Delivery fees are calculated at checkout based on location and order size.
• Large or bulky items may carry a separate delivery surcharge depending on your area.
• Dot Furn may offer free delivery promotions from time to time – terms apply.

• Delivery is curbside only unless stated otherwise.
• Please ensure someone is available to receive and inspect the order at the delivery address.
• Failed deliveries due to inaccessibility or no one being present may incur a redelivery fee.

Product Inspection & Damages

• Inspect your order upon delivery. If you notice any visible damage, notify the delivery team immediately and contact us within 48 hours with photos.
• Claims made after this window may not be honored.
• All items leave our warehouse quality-checked and packaged securely.

Shipping Delays

• While we aim for fast, reliable delivery, unforeseen delays (e.g, supplier issues, strikes, load shedding, weather) may occur.
• We will communicate any known delays and keep you updated.
• Dot Furn will not be held liable for delays outside of our control.