Returns Eligibility

• Return requests must be made within 7 days of delivery.
• Item must be unused, undamaged, and returned in original packaging.
• Proof of purchase (order number or invoice) is required.
• Customized, clearance, or made-to-order items are not eligible for return.

Damaged or Defective Items

• Report damages or defects within 48 hours of delivery.
• Provide clear photos and your order number via email or
• WhatsApp.
• We’ll offer a replacement, repair, or partial refund depending on the situation.
• Reports made after 48 hours may not be honored.

Refunds

• If approved, refunds are processed within 7-14 business days of receiving the item.
• A restocking fee of up to 15% may apply depending on item condition.
• Original delivery charges are non-refundable.
• Return courier fees are deducted from the total refund amount.

Non-Returnable Items

• Customized or made-to-order items
• Clearance or final sale items
• Assembled, used, or damaged items
• Items not returned in original packaging

Cancellations

• Orders may be canceled within 12 hours of purchase with no penalty.
• After 12 hours, a cancellation fee of up to 15% may apply if the order is being prepared or shipped.

How to Request a Return or Refund

• Contact us via:

Email: admin@dotfurn.co.za

WhatsApp: +27619424384

Website: dotfurn.co.za

Visit the “Returns & Refunds” page

• Include your order number, reason for return, and photos if applicable.